Last updated 28 May 2026
Introduction
This privacy notice for Ekotera Konsult Sdn. Bhd (doing business as Ekotera) (“Company,” “we,” “us,” or “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you visit our website or communicate with us.
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at contact@ekotera.asia.
Scope
This policy applies to personal data collected about:
- Visitors and users of the https://ekotera.asia website and related domains;
- Individuals who communicate with us via email, telephone, chat, social media or other channels;
- Any other person whose personal data is provided to us for the purposes described in this policy.
Types of Personal Data We Collect
We may collect limited personal data where necessary for website operation, communication, analytics, and legal or administrative purposes. Depending on your relationship with us, this may include:
| Category | Examples (non‑exhaustive) |
| Contact details | Business address, email address, telephone number, social media handles |
| Service usage and communications | Information you provide when communicating, feedback and communication history |
| Technical and device data | IP address, device identifiers, browser type, log data, cookies and tracking information |
| Marketing preferences | Information about your preferences for receiving marketing communications from us |
How We Collect Personal Data
We may collect personal data through various means, including:
- Directly from you when you communicate with us via email, telephone, social media, or other communication channels;
- Through our website when you browse the website, interact with website features, or voluntarily submit information to us;
- Automatically through cookies, analytics tools, and similar tracking technologies when you access or use our website;
- From third-party service providers where reasonably necessary for website operation, analytics, security, or administrative purposes.
You are responsible for ensuring that any information provided to us is accurate and up to date.
Purpose and Legal Basis for Processing
We process personal data for the following purposes and pursuant to the applicable principles under the Personal Data Protection Act 2010 (PDPA):
- To respond to enquiries or communications submitted through our website, email, phone, or other communication channels;
- To improve our website functionality, user experience, content, and internal operations;
- To analyse website usage, trends, and visitor behaviour through analytics and tracking technologies;
- To send updates, marketing communications, or information about our services where permitted by law or where consent has been provided;
- To administer and protect our website, systems, and business operations, including monitoring, troubleshooting, fraud prevention, and security purposes;
- To comply with applicable legal, regulatory, or contractual obligations;
- To protect our legitimate interests, including enforcing our terms, protecting our rights, and ensuring network and information security.
In addition to the purposes listed above, our processing activities may be based on:
- your consent;
- compliance with legal obligations; and/or
- our legitimate business interests, provided such interests do not override your rights and freedoms.
Where we rely on your consent to process personal data, you may withdraw your consent at any time by contacting us. Withdrawal of consent will not affect the legality of any processing carried out prior to such withdrawal.
Disclosure of Personal Data
We may disclose personal data where necessary for the purposes described in this Privacy Policy, including to:
- Third-party service providers who perform services on our behalf, such as website hosting providers, IT and cloud service providers, analytics providers, customer support tools, communication platforms, and marketing service providers. We require these providers to process personal data only as instructed by us and to implement appropriate security measures;
- Professional advisers, such as lawyers, accountants, auditors, consultants, or other professional service providers, subject to appropriate confidentiality obligations;
- Regulatory authorities, law enforcement agencies, government bodies, or other parties where disclosure is required by applicable law, regulation, legal process, or to protect our legal rights;
- Other parties where you have provided your consent or where disclosure is reasonably necessary for the operation, protection, or administration of our business and website.
We do not sell, rent, or trade personal data to third parties.
Data Retention
Your personal data shall not be kept longer than necessary for the fulfilment of its purpose. Ekotera Konsult Sdn. Bhd. retains personal data as follows:
- Marketing and communication data – until you unsubscribe or withdraw consent, or for a reasonable period after we last interacted with you.
- Website logs and analytics – for a shorter period, unless needed for security, fraud detection or legal obligations.
Where records are subject to investigation or legal proceedings, we will retain them for as long as required by the authorities. When data is no longer needed, we will securely delete or anonymise it.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, analyse traffic and understand website performance and improve user experience. Cookies are small text files stored on your device. You can manage cookie preferences through your browser settings and, where available, through cookie consent tools provided on the website. Some cookies are necessary for the site to function and cannot be disabled. For more details, please refer to our Cookie Policy.
We may also use third‑party analytics services (e.g. Google Analytics) to collect aggregated information about how visitors use the site. These providers may use cookies and other tracking technologies to perform their services and may store data outside Malaysia. We use such analytics to improve site performance and user experience.
Security Measures
We take reasonable and appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised or accidental access, disclosure, alteration, or destruction, in line with applicable data protection laws and industry practices.
Such measures may include:
- Restricting access to personal data to authorised personnel and service providers where appropriate;
- Administrative, technical, and physical safeguards designed to protect the confidentiality and security of personal data;
- Reasonable measures to protect systems, websites, and digital infrastructure from unauthorised access or misuse;
- Contractual obligations requiring third-party service providers to maintain appropriate confidentiality and security measures.
Despite these measures:
- No method of transmission over the internet or electronic storage is completely secure;
- We cannot guarantee absolute security of any information transmitted or stored electronically.
If we become aware of a data incident that may compromise personal data, we will take appropriate steps to investigate, mitigate, and respond to the incident in accordance with applicable laws and regulations.
Your Rights
Under the Personal Data Protection Act 2010 (PDPA) and other applicable laws, you may have the following rights:
- Right to access: You may request access to personal data that we hold about you, subject to applicable legal requirements and limitations;
- Right to correct: You may request correction or update of your personal data if it is inaccurate, incomplete, misleading, or not up to date;
- Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw such consent at any time, subject to legal or contractual restrictions;
- Right to prevent direct marketing: You may opt out of receiving marketing communications from us at any time;
- Right to limit or object to processing: You may request that we limit or cease processing your personal data in certain circumstances, subject to applicable laws.
We may require verification of your identity before processing any request relating to your personal data.
We may also refuse or limit your request where permitted under applicable laws, including where the request may affect the rights of others, involve disproportionate effort or expense, or where we are legally permitted or required to retain certain information.
Exercising Your Rights and Contacting Us
To exercise your rights or make enquiries about our data practices, please contact us via:
Email: contact@ekotera.asia
Operating office:
Ekotera Konsult Sdn. Bhd.
Registration No.: 202001022017 (1378337-U)
Email: contact@ekotera.asia
Phone: +6012-301 3039
West Malaysia Operations:
1-15-11, Aurora Sovo,
No 1, Persiaran Jalil 1, Bukit Jalil,
57000 Kuala Lumpur,
Federal Territory of Kuala Lumpur.
East Malaysia Operations:
Lot 18, BDC Milek Perkasa Industial Estate,
Mile 5 1/2 Off Jalan Tuaran,
88450 Kota Kinabalu,
Sabah.
Links to Third‑Party Websites
Our website may contain links to external websites or resources operated by third parties. We are not responsible for the content or privacy practices of those sites. You should review the privacy policies of any third‑party sites you visit.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal or regulatory requirements or industry best practices. We will publish the updated policy on our website and, where appropriate, notify you through appropriate channels where necessary. The date of the latest version will be indicated at the top of the policy. By continuing to use our services after any update, you acknowledge the revised policy.